Shipping & Returns
Thursday 19 March 2020 | Update
We appreciate your patience and kindness while we work hard to send your online orders. We are currently experiencing a high volume of orders, so we are grateful for your patience while your orders are despatched. All online orders will be shipped as soon as possible. We have also been advised our payment gateway is experiencing higher than average traffic, which may result in slower payment processing while finalising your order. Thank you for your understanding.
We make every effort to ship all orders next business day. If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only (business days are Monday to Friday, excluding Queensland public holidays).
Perfect Potion is not responsible for shipping delays. Please contact Australia Post for delivery information.
Estimated delivery Time-frame
PLEASE NOTE - Australia Post are experiencing delivery time delays due to
- an increase in demand
- adopt additional safety measures (physical distancing) at the distribution centres.
- Reduction in air freight capacity
Delivery may take up to 14 days. For more information PLEASE CLICK HERE
|POSTS FROM VIRGINIA QLD 4014||ESTIMATED DELIVERY TIME
|Queensland||Metro (within Brisbane)||1-2 days|
|Regional (outside Brisbane)||2-4 days|
|New South Wales||Metro (within Sydney)||2-3 days|
|Regional (outside Sydney)||3-5 days|
|Victoria||Metro (within Melbourne)||3-4 days|
|Regional (outside Melbourne)||5-7 days|
|Other States / Territories||South Australia||5-6 days|
|Western Australia||5-6 days|
|Northern Territory||5-6 days|
Express Shipping – Some items cannot be shipped via express post. These items are clearly marked on their product page. Items unavailable for express post will not display shipping options. Please remove these items from your cart before choosing express or international post.
Express Post is guaranteed next day delivery FROM the date shipped. As we ship next business day, please allow 2 days for Express Post. Alternatively, orders placed by phone before 10:00am can be Express Posted same day. Please take into consideration your location and check with Australia Post in regard to Express Post delivery timeframes.
Shipping cost calculator
Perfect Potion ship via Australia Post. Shipping cost is calculated based on the size of your order. Your shipping cost will be calculated on the checkout page once all items are in your shopping cart.
Shipping on orders over $50 is free within Australia only. Free shipping includes road shipping only.
Should you require your order urgently, we offer Express Post for an added fee. This cost will be calculated for you on checkout.
Some items cannot be shipped via express or international post. These items are clearly marked on their product page. Items unavailable for express or international post will not display shipping options. Please remove these items from your cart before choosing express or international post.
Damaged in transit
All care is taken when packing your order to ensure your items are safe when leaving our warehouse. Once your package has left our warehouse, Perfect Potion is not responsible for damages incurred. Please contact Australia Post for more information.
Signature required on delivery
Due to the delicate nature of Perfect Potion products, we require signature on receipt of all deliveries. We do not leave parcels at the door if no one is home even on request on check out. Items not signed for require to be picked up at your nearest post office within the timeframe stipulated by Australia Post. Perfect Potion is not responsible for Australia Post delivering to the incorrect address or for Collection Centres signing parcels over to the incorrect recipient.
We do offer international shipping on items allowed by Australia Post. Some items may be considered by Australia Post to be “dangerous goods” and therefore cannot be shipped overseas. Please pay close attention to shipping information on product pages. Items that cannot be shipped overseas will be clearly marked as such. Items unavailable for international shipping will not display shipping options. Please remove these items from your cart before choosing international post.
These are the countries we can ship dangerous goods in accepted quantities to: Afghanistan, Albania, Andorra, Angola, Antigua, Argentina, Australia, Austria, Bahamas, Bahrain, Belarus, Belgium, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, The, Cayman Islands, Chile, Colombia, Costa Rica, Cote d Ivoire, Croatia, Curacao, Cyprus, Czech Republic, the, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, Gabon, Germany, Ghana, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea-Equatorial, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland, Republic of, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Korea, Republic of (South K.), Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic of, Madagascar, Malaysia, Maldives, Mali, Malta, Martinique, Mauritius, Mexico, Moldova, Republic of, Monaco, Montenegro, Republic of, Morocco, Mozambique, Netherlands, The, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, Peru, Philippines, The, Poland, Portugal, Puerto Rico, Reunion, Island of, Romania, Russian Federation, the, San Marino, Saudi Arabia, Serbia, Republic of, Singapore, Slovakia, Slovenia, South Africa, Spain, St. Kitts, St. Lucia, St. Maarten Y110, St. Vincent, Sweden, Switzerland, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States Of America, Uruguay, Vatican City, Holy See, Venezuela, Vietnam, Virgin Islands (US), Zambia, Zimbabwe.
There are two international shipping options. Please choose carefully:
|International Air Mail||Trackable||10-30 business days|
|Express Courier International||Trackable||6-30 business days|
International Air Mail – now offers tracking, not insurance. As the customer you will be emailed a tracking number from Australia Post. This is the most secure and effective method for international delivery. Allow 10-30 business days for delivery.
Express Courier International – offers tracking, not insurance. As the customer you will be emailed a tracking number from Australia Post. This is the most secure and effective method for express international delivery. Please allow 6-30 business days for delivery.
Undeliverable international packages – If an International package is undeliverable, it will be returned to Perfect Potion. It may take up to three months for Perfect Potion to receive it. Perfect Potion is unable to issue replacement or refunds on products until the package is received back into our warehouse.
Extra fees and levies
Freight charges are for transport costs only, and do not cover import liabilities that may be applied by the government of the destination country.
Orders shipped outside of the Australia may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Perfect Potion has no control over these charges, nor can Perfect Potion predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. Perfect Potion does not accept responsibility for customs delays, duties or taxes that may apply in the destination country. Perfect Potion will not accept returned orders or provide a refund due to rejection of customs charges.
Returns and exchanges
Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong selection or receive an unwanted gift. We are unable to resell your returned products in order to ensure product integrity. You may choose to receive a refund, exchange or credit where the product is faulty, wrongly described, different from a sample shown to you or does not do what it is supposed to do. Perfect Potion products must be returned as soon as possible, accompanied by the original purchase receipt. Please Email Customer Service for all return and refund enquiries.