Shipping – Outside Australia
All orders are shipped from our manufacturing facility in Brisbane, Australia. As part of our commitment to the environment, all orders are packed using recycled wrapping materials.
We make every effort to ship all orders next business day. If we experience higher order volume, there may be slight delays in shipment.
Orders are shipped on business days only (business days are Monday to Friday, excluding Queensland public holidays).
Please note that currently there are still delays on international orders, due to the processing of record parcel volumes, limited airline capacity and items being held longer than usual by Australian and overseas customs authorities.
Shipping Costs are for transport only. Please ensure you read the section which is titled Extra Fees and Levies.
The shipping cost for your order is calculated based on the size of your order. This cost will be calculated on the checkout page once all items are in your shopping cart and the delivery address including the country of destination has been selected.
Extra Fees and Levies
Please know the freight component including the $7.00 DHL packaging charge are for transport costs only. They do not cover import liabilities that may apply by the government of the destination country once your order arrives in the country.
International orders may be subject to import taxes, customs delays, duties and fees levied by the destination country. We are not responsible for those fees and these will be payable by you; Perfect Potion has no control over these charges, nor can Perfect Potion predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information before proceeding with purchase. Perfect Potion does not accept responsibility for these delays, duties or taxes that may be applied in the destination country.
Perfect Potion will not accept returned orders or provide a refund if you reject the customs charges.
Perfect Potion ship via Australia Post & DHL. Orders containing flammable liquid (Dangerous Goods) may only ship via DHL. An extra $7.00 fee per order will be charged for orders containing these items. Such times are clearly identified on the product page. (Refer Shipping Restrictions)
We only use these reputable delivery companies; however, we do not accept any liability for delayed delivery caused by any third party.
Items that are classified dangerous goods but which are available for international ordering will be clearly marked on that products page.
Items that are classified dangerous goods and which are not available for international ordering will also be clearly marked on that products page.
Please note that we may not be able to ship very large or heavy orders depending on your location. We will contact you as soon as possible if there are any issues.
Undeliverable International Packages
If an international package is undeliverable, it will be returned to Perfect Potion. It may take up to three months for Perfect Potion to receive it. Perfect Potion is unable to issue replacement or refunds on products until the package is received back into our Queensland warehouse.
Delivery Timetable Guidelines
The delivery times below are a guideline from Australia Post. The timing depends on all postal services to be working in a timely manner. These estimates do not reflect the delays that are currently caused by the present health crisis.
|Zone 1: New Zealand||8 -15 business days|
|Zone 2: China||10 - 20 business days|
|Zone 3: Rest of Asia – except Japan *||8 -15 business days|
|Zone 4: USA and Canada||10 - 20 business days|
|Zone 5: Pacific Islands||17 - 20 business days|
|Zone 6: UK and Ireland||12 - 25 business days|
|Zone 7: Major Europe||10 - 20 business days|
|Zone 8: Rest of the World 1 i.e. Bosnia Slovenia||Normally 20 - 25 business days, however some countries are currently suspended|
|Zone 9: Rest of the World 2 eg Afghanistan, Saudi Arabia||Normally 20 - 25 business days, however some countries are currently suspended|
Please know we do not despatch parcels to Japan from our Australian website. All orders with a Japanese delivery address, must be placed with our sister company Perfect Potion Japan: http://www.perfectpotion.jp/
Countries that currently accept dangerous goods
These are the countries we can ship dangerous goods in accepted quantities to: Afghanistan, Albania, Andorra, Angola, Antigua, Argentina, Austria, Bahamas, Bahrain, Belarus, Belgium, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, The, Cayman Islands, Chile, Colombia, Costa Rica, Cote d Ivoire, Croatia, Curacao, Cyprus, Czech Republic, the, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, Gabon, Germany, Ghana, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea-Equatorial, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland, Republic of, Israel, Italy, Jamaica, Jersey, Jordan, Korea, Republic of (South K.), Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic of, Madagascar, Malaysia, Maldives, Mali, Malta, Martinique, Mauritius, Mexico, Moldova, Republic of, Monaco, Montenegro, Republic of, Morocco, Mozambique, Netherlands, The, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, Peru, Philippines, The, Poland, Portugal, Puerto Rico, Reunion, Island of, Romania, Russian Federation, the, San Marino, Saudi Arabia, Serbia, Republic of, Singapore, Slovakia, Slovenia, South Africa, Spain, St. Kitts, St. Lucia, St. Maarten Y110, St. Vincent, Sweden, Switzerland, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States Of America, Uruguay, Vatican City, Holy See, Venezuela, Vietnam, Virgin Islands (US), Zambia, Zimbabwe.
For further information regarding specific countries, please use this link to access the Australia Post website: https://auspost.com.au/service-updates/international-delivery-updates