Customer Care Program

What is it?

The Perfect Potion Customer Care program is our online extension of our customer experience program. We strive to deliver the same wonderful communication and sense of community as we offer in-store via our email and sms marketing and social media platforms.

Signing up to the Customer Care program allows us to remain in contact with you after you have left the shops (online and physical). We do this with the view that continued education and insight into our wonderful company and Perfect Potion community will help us to continue to build a lasting and trusting relationship with you, our customer.





Perfect Potion collect your contact information in order to keep in touch with you via emails and sms. We encourage all customers to join our social media community by following us on Facebook, Instagram, Twitter and Pinterest.

Emails are regularly sent and contain information regarding exclusive special offers, new product releases, important events and workshops.

Signing up to the customer care program gives you the added benefit of accruing points on your purchases. For every dollar spent, you will earn 1 point, once you reach 200 points, you are eligible to receive $10 off your next purchase. The points you accrue are available for 12 months from the time of purchase, at which point they expire.

Points are accrued and redeemed at any Perfect Potion location OR our online store! Please note that the points do not transfer accross store and online.

From time to time we may choose to reward our outstanding customer care customers with extra bonuses. We reserve the right for these bonuses to change from month to month and year to year.

Register for an account

Register with Perfect Potion today for accurate and convenient purchasing when shopping with us. Accruing and redeeming customer care points is now possible on our website! When you register for an account you are now able to:

  • Accrue and redeem your customer care points
  • Manage/change your account information
  • Save your favourite products
  • View purchase history
  • Create wishlists to email to your family and friends

You can also sign up for our e-newsletter and be the first to know about upcoming new products, special offers and events.

Updating my account information

To update your account information, please log in to your customer care account and click on the Update Details tab. Decide whether you would like to receive our newsletters on this page as well.

Forgotten password

In the footer of the Perfect Potion website, under the header “log in or join our customer care program”, click “forgot your password?” Enter your email address and follow the instructions given. If you do not receive an email into your inbox, please check your spam or junk mail.


If at any time you wish to remove your details from our mailing list, you may do so by unsubscribing directly from the email you have received. If you have any questions regarding your customer care or email subscription, please contact Perfect Potion Marketing at 1800 988 999 or via email.

Unsubscribing from the mailing list will not remove you from our customer care program. You will continue to accrue points on every purchase. Should you wish to be forgotten from our customer care program, please contact Head Office on the above contact information.