Shipping Information

Despatching orders

We make every effort to ship all orders next business day. If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only (business days are Monday to Friday, excluding Queensland public holidays).

Perfect Potion is not responsible for shipping delays. Please contact Australia Post for delivery information.

Estimated delivery Time-frame

POSTS FROM VIRGINIA QLD 4014 ESTIMATED DELIVERY TIME (BUS. DAYS)
Queensland Metro (within Brisbane) 1-2 days
Regional (outside Brisbane) 2-4 days
New South Wales    Metro (within Sydney) 2-3 days
 Regional (outside Sydney) 3-5 days
Canberra 5-6 days
Victoria    Metro (within Melbourne) 3-4 days
Regional (outside Melbourne) 5-7 days
Other States / Territories  South Australia 5-6 days
  Western Australia
Tasmania
Northern Territory

Express Shipping – Some items cannot be shipped via express post. These items are clearly marked on their product page. Items unavailable for express post will not display shipping options. Please remove these items from your cart before choosing express or international post.

Express Post is guaranteed next day delivery FROM the date shipped. As we ship next business day, please allow 2 days for Express Post. Alternatively, orders placed by phone before 10:00am can be Express Posted same day. Please take into consideration your location and check with Australia Post in regard to Express Post delivery timeframes.

Shipping cost calculator

Perfect Potion ship via Australia Post. Shipping cost is calculated based on the size of your order. Your shipping cost will be calculated on the checkout page once all items are in your shopping cart.

Shipping on orders over $50 is free within Australia only. Free shipping includes road shipping only.

Should you require your order urgently, we offer Express Post for an added fee. This cost will be calculated for you on checkout.

Some items cannot be shipped via express or international post. These items are clearly marked on their product page. Items unavailable for express or international post will not display shipping options. Please remove these items from your cart before choosing express or international post.

Damaged in transit

All care is taken when packing your order to ensure your items are safe when leaving our warehouse. Once your package has left our warehouse, Perfect Potion is not responsible for damages incurred. Please contact Australia Post for more information.

Signature required on delivery

Due to the delicate nature of Perfect Potion products, we require signature on receipt of all deliveries. We do not leave parcels at the door if no one is home even on request on check out. Items not signed for require to be picked up at your nearest post office within the timeframe stipulated by Australia Post. Perfect Potion is not responsible for Australia Post delivering to the incorrect address or for Collection Centres signing parcels over to the incorrect recipient.

Shipments overseas

We do offer international shipping on items allowed by Australia Post. Some items may be considered by Australia Post to be “dangerous goods” and therefore cannot be shipped overseas. Please pay close attention to shipping information on product pages. Items that cannot be shipped overseas will be clearly marked as such. Items unavailable for international shipping will not display shipping options. Please remove these items from your cart before choosing international post.

International Tracking

There are two international shipping options. Please choose carefully:

POSTAGE TYPE TRACKING TIMEFRAME
International Air Mail Trackable 10-30 business days
Express Courier International Trackable 6-30 business days

International Air Mail – now offers tracking, not insurance. As the customer you will be emailed a tracking number from Australia Post. This is the most secure and effective method for international delivery. Allow 10-30 business days for delivery.

Express Courier International – offers tracking, not insurance. As the customer you will be emailed a tracking number from Australia Post. This is the most secure and effective method for express international delivery. Please allow 6-30 business days for delivery.

Undeliverable international packages – If an International package is undeliverable, it will be returned to Perfect Potion. It may take up to three months for Perfect Potion to receive it. Perfect Potion is unable to issue replacement or refunds on products until the package is received back into our warehouse.

Extra fees and levies

Freight charges are for transport costs only, and do not cover import liabilities that may be applied by the government of the destination country.

Orders shipped outside of the Australia may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Perfect Potion has no control over these charges, nor can Perfect Potion predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. Perfect Potion does not accept responsibility for customs delays, duties or taxes that may apply in the destination country. Perfect Potion will not accept returned orders or provide a refund due to rejection of customs charges.

Returns and exchanges

Please see Customer Service page.

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