Customer Service

To Contact Customer Service

Our office hours are Monday – Friday 9.00am – 4.30pm AEST (excluding Queensland/Brisbane public holidays)

Phone: 1800 988 999
Email Customer Service
Contact Form

Perfect Potion Customer Care Program

What is it?

The Perfect Potion Customer Care program is our online extension of our customer experience program. We strive to deliver the same wonderful communication and sense of community as we offer in-store via our email marketing and social media platforms.

Signing up to the Customer Care program allows us to remain in contact with you after you have left the shops (online and physical). We do this with the view that continued education and insight into our wonderful company and Perfect Potion community will help us to continue to build a lasting and trusting relationship with you, our customer.

Benefits

Perfect Potion collect your contact information in order to keep in touch with your via emails. We encourage all customers to join our social media community by following us on Facebook, Instagram, Twitter and Pinterest.

Emails are generally sent from 1-3 times a week and contain information regarding exclusive special offers, new product releases, important events and workshops.

Signing up to the customer care program gives you the added benefit of accruing points on your purchases. For every dollar spent, you will earn 1 point, once you reach 200 points, you are eligible to receive $10 off your next purchase. The points you accrue are available for 12 months from the time of purchase, at which point they expire.

Points are accrued and redeemed at any Perfect Potion location – including online!

From time to time we may choose to reward our outstanding customer care customers with extra bonuses. We reserve the right for these bonuses to change from month to month and year to year.

Register for an account

Register with Perfect Potion today for accurate and convenient purchasing when shopping with us. Accruing and redeeming customer care points is now possible on our website! When you register for an account you are now able to:

  • Accrue and redeem your customer care points
  • Manage your account information
  • Save your favourite products
  • View purchase history
  • Create wishlists to email to your family and friends

You can also sign up for our e-newsletter and be the first to know about upcoming new products, special offers and events.

Updating my account information

To update your account information, please log in to your customer care account and click on the Update Details tab. Decide whether you would like to receive our newsletters on this page as well.

Forgotten password

In the footer of the Perfect Potion website, under the header “log in or join our customer care program”, click “forgot your password?” Enter your email address and follow the instructions given. If you do not receive an email into your inbox, please check your spam or junk mail.

Unsubscribe

If at any time you wish to remove your details from our mailing list, you may do so by unsubscribing directly from the email you have received. If you have any questions regarding your email subscription, please contact Perfect Potion Marketing at 1800 988 999 or via email.

Unsubscribing from the mailing list will not remove you from our customer care program. You will continue to accrue points on every purchase.

Item availability

Perfect Potion does not accept any back orders. If you have questions regarding out of stock items, please contact Customer Service.

Some items are unavailable for express and overseas shipment. Please see our shipping information page for more details.

Shipping Information

Please see shipping information page.

Returns and exchanges

Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong selection or have an unwanted gift. We are unable to resell your returned products in order to ensure product integrity.

You may choose to receive a refund, exchange or credit where the product is faulty, wrongly described, different from a sample shown to you or does not do what it is supposed to do. Perfect Potion products must be returned as soon as possible, accompanied by the original purchase receipt.

Electrical products come with a 12 month warranty from date of purchase as per manufacturer’s guarantee. All electrical products must be returned to place of purchase or sent directly to Perfect Potion’s Head Office based in Virginia, Queensland. For returns from our stores, please allow one (1) week transfer and two (2) working days for testing upon receipt at our head office.

If your electrical product is deemed to have a major fault, we will contact you so that you can select your option of a refund or replacement. If it is deemed to have a minor fault, it will be repaired or replaced then sent directly back to you. If your product is found not faulty, you may be charged to have it returned to you.

There will be no refund or exchange on your electrical product until it has been tested by Perfect Potion’s Quality Assurance department. If you require further information, please contact the Office of Fair Trading or Consumer Affairs in your state.

Cookies

Cookies are pieces of information from a website that are stored on your computer. Perfect Potion use Cookies to make your experience easier by storing information about your preferences. The information remains on your computer after the Internet session finishes. This allows your computer to store your cart and wishlist information for future use.

Most internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. Doing so will not give us permission to store your cart or wishlist on your computer.

We will make no attempt to identify anonymous users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s log files.

Advice about the internet and personal information can be found on the Australian Government Privacy Commissioner’s website: www.privacy.gov.au

Google Analytics

Perfect Potion uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies to help analyse how users use the website. Google Analytics anonymously tracks how visitors interact with this website, including where they came from, what they did and whether they completed any transactions.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of compiling reports on Website activity and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Remarketing campaigns

A third party has been contracted to collect information to provide better services to our users. We collect information in two ways:

  • Information that you give us – For example, some of our campaigns require you to input your own data and information – including your name, address, e-mail address and phone number.
  • Information that we get from your use of our services – We may automatically collect information about the web pages you browse, how you use them and how successfully, such as technical information, including the Internet protocol (IP) address used to connect your computer or device to the Internet, when you choose to purchase or abandon the website