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To Contact Us For Customer Service

For details on how to contact us, please call or email:

Register for an account

Register with Perfect Potion today for accurate and convenient purchasing when shopping with us. Accruing and redeeming customer care points is now possible on our website! When you register for an account you are now able to:

  • Accrue and redeem your customer care points
  • Manage your account information
  • Save your favourite products
  • View purchase history
  • Create wishlists to email to your family and friends

You can also sign up for our e-newsletter and be the first to know about upcoming new products, special offers and events.

Updating my account information

To update your account information, please log in to your customer care account and click on the Update Details tab. Decide whether you would like to receive our newsletters on this page as well.

Forgotten password

In the footer of the Perfect Potion website, under the header “log in or join our customer care program”, click “forgot your password?” Enter your email address and an email will be sent to you.

Unsubscribe process

If at any time you wish to remove your details from our mailing list, you may do so by unsubscribing directly from the email you have received. If you have any questions regarding your email subscription, please contact Perfect Potion Marketing at 1800 988 999 or via email at marketing@perfectpotion.com.au (9.00am - 4.30pm AEST).

Item availability

Perfect Potion does not accept any back orders. If you have questions regarding out of stock items, please contact Customer Service.

Shipping Information

Shipping options and pricing

Order total Australia Post - Regular Australia Post - Express
Up to AUD$99.99 $10.00 $15.00
Over AUD$100.00 Free $15.00
Delivery time 1-3 business days Next day delivery

If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday to Friday, excluding Queensland public holidays.

Perfect Potion is not responsible for shipping delays or damages incurred once products have left our warehouse.

Perfect Potion offer free standard shipping Australia-wide on online orders of $100 or more. This does not include international orders.

Returns and exchanges

Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong selection or have an unwanted gift. We are unable to resell your returned products in order to ensure product integrity.

You may choose to receive a refund, exchange or credit where the product is faulty, wrongly described, different from a sample shown to you or does not do what it is supposed to do. Perfect Potion products must be returned as soon as possible, accompanied by the original purchase receipt.

Electrical products must be returned to place of purchase or sent directly to Perfect Potion's Head Office based in Virginia, Queensland. For returns from our stores, please allow one (1) week transfer and two (2) working days for testing upon receipt at our head office.

If your electrical product is deemed to have a major fault, we will contact you so that you can elect your option of a refund or replacement. If it is deemed to have a minor fault, it will be repaired or replaced then sent directly back to you. If your product is found not faulty, you may be charged to have it returned to you.

There will be no refund or exchange on your electrical product until it has been tested by Perfect Potion's Quality Assurance department. If you require further information, please contact the Office of Fair Trading or Consumer Affairs in your state.

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