Perfect Potion Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong selection or have an unwanted gift. We are unable to resell your returned products in order to ensure product integrity.

You may choose to receive a refund, exchange or credit where the product is faulty, wrongly described, different from a sample shown to you or does not do what it is supposed to do. Perfect Potion products must be returned as soon as possible, accompanied by the original purchase receipt.

Electrical products must be returned to place of purchase or sent directly to Perfect Potion's Head Office based in Virginia, Queensland. For returns from our stores, please allow one (1) week transfer and two (2) working days for testing upon receipt at our head office.

If your electrical product is deemed to have a major fault, we will contact you so that you can elect your option of a refund or replacement. If it is deemed to have a minor fault, it will be repaired or replaced then sent directly back to you. If your product is found not faulty, you may be charged to have it returned to you.

There will be no refund or exchange on your electrical product until it has been tested by Perfect Potion's Quality Assurance department. If you require further information, please contact the Office of Fair Trading or Consumer Affairs in your state.