Customer Service
Contact Us
For details on how to contact us, click here.
Online Shopping Information
Item Availability
Perfect Potion does not accept any backorders. If you have any questions on out of stock items, please contact Perfect Potion Customer Service at 1800 988 999 or via email at customerservice@perfectpotion.com.au (9.00am - 4.30pm AEST).
Account Information
Register for an account
Register with Perfect Potion today for accurate and convenient purchasing when shopping with us. You can also sign up for our e-newsletter and be the first to know about upcoming new products, special offers and events. You will have access to manage your account information, save your favourite products, view purchase history and create wishlists to email to your family and friends.
Update My Account information
To update your account information, please log in to My Account and click on 'Edit my details' on the bottom of 'My details' page.
Forgot your password
Please log in to My Account and click on the 'Forgotten your password' link found on the bottom of the green 'Submit' button. Enter the email address associated with your account and click 'Submit'. Your new password will be emailed to you immediately.
Unsubscribe process
If at any time you wish to remove your details from our mailing list, you may do so by unsubscribing directly from the email you have received. If you have any questions regarding your email subscription, please contact Perfect Potion Marketing at 1800 999 0998 or via email at marketing@perfectpotion.com.au (9.00am - 4.30pm AEST).
Shipping Information
Shipping options and pricing
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Order total
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Australia Post - Regular
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Australia Post - Express
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Up to AUD$99.99
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$10.00
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$15.00
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Over AUD$100.00
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Free
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Free
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Delivery time
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1-3 business days
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Next day delivery
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If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday to Friday, excluding Queensland public holidays.
Free standard shipping offer
Perfect Potion offer free standard shipping Australia-wide on online orders of $100 or more.
Returns and Exchanges
Refund and exchange policy
Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong selection or have an unwanted gift. We are unable to resell your returned products in order to ensure product integrity.
You may choose to receive a refund, exchange or credit where the product is faulty, wrongly described, different from a sample shown to you or does not do what it is supposed to do. Perfect Potion products must be returned as soon as possible, accompanied by the original purchase receipt.
Electrical products must be returned to place of purchase or sent directly to Perfect Potion's Head Office based in Virginia, Queensland. For returns from our stores, please allow one (1) week transfer and two (2) working days for testing upon receipt at our head office.
If your electrical product is deemed to have a major fault, we will contact you so that you can elect your option of a refund or replacement. If it is deemed to have a minor fault, it will be repaired or replaced then sent directly back to you. If your product is found not faulty, you may be charged to have it returned to you.
There will be no refund or exchange on your electrical product until it has been tested by Perfect Potion's Quality Assurance department. If you require further information, please contact the Office of Fair Trading or Consumer Affairs in your state.
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